Returns and Refunds

Returns and Refunds

If you find your products are not what you expected, please contact us within 48 hours of receipt of your purchase and we will arrange an exchange. We do not refund for change of mind.

Exchanges are only given if the item is unused with all packaging still intact. The return postage is the responsibility of the customer. Baby Bento will charge an extra delivery fee, for all items exchanged. There is no refund or exchange for sale items.

In the unlikely event that you receive a faulty product, please contact us within 48 hours of receipt of delivery, we will make a claim to the supplier on your behalf. Upon the supplier's permission, a replacement product will be dispatched (subject to availability) either from us or the supplier. Return of the faulty item may be required by request, in that case, the cost of postage will be refunded upon receiving the faulty item.

We reserve the final right to determine if a product is actually faulty.

If you have a product you need to claim under warranty we need to follow a process and take the matter up with the manufacturer.  This could take anywhere from 1 -10 days depending on the manufacturer.  Please ensure you email us through multiple photos and as much information to make this process quick and stress free.  If you want to bypass us and go directly to contacting the manufacturer you are welcome to but please copy us in so we can help you with the process, you will need to send them your purchase invoice, photos and description.  We want to help all our customers try to claim any manufacturing faults under warranty. 
Note:  Wear and Tear is not considered a manufacturing fault, this decision lies with the manufacturer as to if its a fault or wear and tear.  This is out of our control.

Should you make an error with your order please ensure you contact us immediately via contact form or email at mailtobabybent@gmail.com