Refund policy

Returns & Refunds

We want you to love your BabyBento purchase. If there’s a problem, here’s how we can help:

Change of Mind

• We accept exchanges for change of mind within 30 days of delivery.
• Items must be unused, in original packaging, and accompanied by proof of purchase.
• Return postage is the customer’s responsibility. A re‑delivery fee applies for exchanged items.
• Sale items are not eligible for change‑of‑mind returns.

Faulty or Damaged Items

• If your item is faulty, damaged, or not as described, please contact us as soon as possible.
• We reserve the right to determine if a product is faulty after assessment.
• We may request photos or a return of the item for assessment. If return is required, we will cover the postage cost.

Warranty Claims

• For products with a manufacturer’s warranty, we can assist with the claim process or you may contact the manufacturer directly.
• Please provide proof of purchase, photos, and a description of the issue.
• Wear and tear is not considered a manufacturing fault.

How to Lodge a Return or Exchange

1. Email us at mailtobabybento@gmail.com with your order number, reason for return, and photos if applicable.
2. We’ll confirm next steps and provide return instructions.
3. Once we receive and inspect your item, we’ll process your exchange, refund, or replacement as appropriate.

📦 Items Damaged or Lost in Transit

Damaged Items

• We take great care in packing your order, but if your item arrives damaged, please contact us within 48 hours of delivery.
• Email mailtobabybento@gmail.com with your order number, clear photos of the packaging and the damaged item, and a brief description of the issue.
• We reserve the right to determine if the damage occurred in transit after assessment.
• If a return is required, we will cover the return postage cost.

Lost Parcels

• All orders are sent with tracking. If your parcel has not arrived within the expected delivery timeframe, please check the tracking link provided in your shipping confirmation email.
• If tracking shows your parcel as lost or undelivered, contact us so we can lodge an investigation with the courier.
• Once the courier confirms the parcel is lost, we will send a replacement at no extra cost or issue a refund.